ARTICLE – Global Customer Care

At its main call centre, BetConstruct’s customer service team undergo a rigorous training programme to deliver hassle-free support across twelve languages, led by Head of Customer Experience, David Chandler. David Chandler, who is responsible for the round-the-clock B2B and B2C customer facing focus, delivers intensive training to give new recruits a strong grounding in different […]

ARTICLE – The Customer Service Perspective

So how do you hire those great agents that will turn your call centre around and produce demonstrable improvements to customer experience? Marginal gains is the buzzword in sport right now: a skin-tight vest shaves off a few thousandths of a second, a lighter bike increases speed and reduces drag. Small amendments in themselves, but […]